A warranty is the manufacturer’s commitment to repair or replace your device if it develops a fault due to a hardware or manufacturing defect.

It does not cover accidental damage—such as drops, spills, or cracked screens.

If you need to start a repair, you can do so through our Repair Page.

The quickest way to make a claim is by completing the repair form on our Repair Page. Here’s how it works:

Step 1 – Tell us about the device
Enter the make, model, and serial number.

Step 2 – Describe the problem
Write a short note about what’s gone wrong and, if it’s damaged, upload a photo.

Step 3 – We check the warranty
The manufacturer reviews the claim to see if it’s covered.

Step 4 – Repair or replacement
If approved, your device is repaired or replaced. If not, you’ll get options for a paid repair or to use your already purchased accidental damage cover.

Step 5 – Updates
You’ll receive instructions and updates by from our team by email until the device is back with you.

Every device listed on this portal includes a standard manufacturer’s warranty.

Repairs are carried out by each supplier through their authorised service partners. Cyclone works closely with these suppliers to ensure your claims are processed efficiently and with minimal disruption.