Getting Started with BYOD
Thank you for choosing Cyclone to support your child’s learning journey.
We’re here to make the process as simple and stress-free as possible. We understand how overwhelming it can be to navigate multiple systems as a whanau.
Feel free to refer back to this page anytime for guidance - or reach out to us directly if you assistance. We’re always happy to help!
Step 1: Find Your School
Use the school picker on our homepage to go straight to your school's dedicated page or product collection.
Rest assured, every item listed under your school's collection meets the specific requirements for your learner.
Step 2: Choose A Device
The devices displayed under your school's banner have been carefully selected in collaboration between your school and Cyclone, unless stated otherwise.
If your school doesn't have a formal agreement with Cyclone, no worries! We've curated a list of reliable, high-quality devices for you to choose from.
Once you've selected a device, you'll be asked to enter the student's full name. This step is essential to help your school track who is ready for the upcoming school year.
We understand that this process can feel overwhelming at times, so please don’t hesitate to reach out to our friendly education team, we’re here to help!
Step 3: Checkout!
Add your chosen product to the cart and complete your purchase using one of our flexible payment options.
Unless otherwise stated, your device will be shipped directly to the address you provide at checkout.
You’ll receive ongoing updates about your order. We look forward to supporting your learner on their educational journey!
Navigation FAQ
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I'm unable to locate my school
Standard Product RangeNew Zealand has many schools, and we’d love to support them all! If you're unsure about your school's specific requirements, feel free to reach out to Cyclone for assistance or contact your school directly. You're also welcome to browse our standard product range.
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Why is my school's product range limited?
Cyclone partners closely with many schools to ensure that the devices offered are fit for purpose and meet the specific needs of the learning environment. There’s strong evidence showing that when schools and parents work together, student learning outcomes improve significantly. By offering a focused selection of devices, we help support that collaboration and ensure students are set up for success.
Device FAQ
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How do I know if the devices listed for my school are approved?
Once you’re viewing your school’s collection, look for the Parent Note - it will clearly indicate if the devices have not been approved by your school. If you don’t see a Parent Note, you can be confident that the devices are school -approved and suitable for your learner.
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How long should my device last?
Most BYOD devices are selected to last around 3–4 years with regular school use, covering roughly 80% of a typical student’s education journey. However, the actual lifespan depends on how well the device is cared for. Good maintenance habits go a long way in keeping your device running smoothly for longer!
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Are there minimum specifications my learner’s device must meet?
It’s always best to check directly with your school. This information is often available in the stationery list, on a dedicated BYOD page on your school’s website, or right here on your school’s collection page.
Delivery & Shipping FAQ
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How long will delivery take?
We aim to ship all orders within 1 business day. Once dispatched, your device should arrive within 5 business days unless specified otherwise. To offer the best pricing, we occasionally source stock directly from vendors. In these cases, delivery may take a little longer, but don’t worry, we’ll keep you updated every step of the way.
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Where will my device be delivered?
Your device will be shipped directly to the address you enter at checkout.
If your school has made alternative delivery arrangements, they will have provided you with that information. We’ll also keep you updated before, during, and after your order so you always know where your device is.
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Does the device come pre-configured for school use (whitegloved)?
If your school has a partnership with Cyclone, your device may be whitegloved, meaning it’s pre-configured and ready for school use. This process can add 1–2 business days to the delivery time. If whitegloving applies to your order, you’ll be notified before checkout so you know what to expect.
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Where do I track my order?
Your OrdersRight here! We monitor orders daily to keep you as up-to-date as possible.
If you need more information at any point, feel free to contact us, our team is always happy to help.
Warranty & Accessories FAQ
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What happens if my device breaks?
Repair my deviceCyclone has you covered. Our dedicated break-fix team, along with our network of trusted repair partners, works to get your device repaired as quickly and efficiently as possible. To help speed up the process and protect your device from damage, we recommend investing in protective accessories or material damage cover.
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What's the difference between warranty & material damage?
Warranty covers manufacturer faults, issues that occur due to defects or problems outside of anyone’s control.
Material or accidental damage cover is more like insurance. It protects against a wider range of incidents, such as drops, spills, or other physical damage.
Always check your manufacturer’s policy to understand what’s included in the coverage you’re purchasing.
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Who can help me with IT issues?
Some schools have on-site IT teams available to support students directly. No matter your situation, Cyclone is always here to help, whether it’s installing software, setting up your device, or troubleshooting any technical issues. Reach out, our team will be happy to assist!
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Do I need to purchase extra accessories?
While not always required, it’s strongly recommended to purchase accessories that help protect and support your device such as a sturdy case, bag, or an extra charger.
Some schools even list these as mandatory, as they can significantly reduce downtime if the device is accidentally dropped or damaged. Investing in protection now can save time and stress later!