All orders are shipped within 24 hours of receiving payment and will usually arrive within 5 business days unless specified otherwise. If an item is not in stock, we will contact you to advise the expected lead time.

Delivery times may be longer during back-to-school periods or public holidays due to higher order volumes. We recommend ordering early to avoid delays.

We utilise multiple local warehouses to ensure you receive the best devices at the best prices available. This may occasionally mean you receive multiple deliveries for a single order because we always aim to get everything to you as quickly as possible!

We ship to residential addresses across New Zealand. Please note we cannot deliver to PO boxes or overseas addresses. Rural deliveries may take an extra day or two.

If you need to change or cancel your order after it’s been placed, please contact our support team as soon as possible. We’ll do our best to assist before your order is shipped.

If your order hasn’t arrived, something seems wrong or you need help with delivery, get in touch with Cyclone’s support team. We’re here to help.