Cyclone Computer Company Ltd sets forth its Terms and Conditions of Sale, which govern all Bring Your Own Device (BYOD) transactions with customers unless otherwise agreed in writing. These terms cover ordering, pricing, delivery, warranty, privacy, liability, and consumer rights to ensure clarity and protection for both parties. The following Terms and Conditions of Sale are accepted as the conditions applicable to all sales whether they appear on invoices or delivery documents. For our commercial customers and business-to-business transactions please refer to our standard terms of trade and service found at www.cyclone.co.nz.

Order acceptance and agreement: The placing of an order shall be deemed acceptance of these conditions, and The Customer hereby acknowledges that it has read and fully understands these Terms of Trade and that the transaction referred to in any Invoice issued by The Company to The Customer is evidence of a course of trading upon the Terms and Conditions of Sale.

Ecommerce, Product Information and Website Use

• Cyclone uses reasonable efforts to include accurate and up-to-date information on our e-commerce and web platforms. However, product images, details and available stock levels may vary at time of order.
• Cyclone automatically receives stock levels, imagery, and descriptions from distributors and manufacturers.
• Customers agree to keep any customer-specific or personal log-on IDs and passwords confidential and not share access with any party without written permission from Cyclone.

Price & Availability

• Prices include GST, are in New Zealand dollars.
• Prices are subject to external factors such as exchange rate fluctuations and stock availability. In the event of non-availability or price changes, Cyclone reserves the right to cancel the Sale Agreement or discuss alternative options, if alternative options are not suitable any purchase price already paid will be refunded.

Orders and Delivery

• Orders are processed within the same business day.
• Delivery times vary based on location and stock availability.
• Cyclone is not responsible for delays caused by couriers or external factors.

Returns Policy

Cyclone may at times offer a return policy on selected items based on manufacturer or supplier return policies.

• Without limiting any rights you have under the Consumer Guarantees Act, all goods to be returned must have a Return Authorisation issued by Cyclone.
• Change-of-mind returns are possible within seven days if the item is unopened and in original condition. Return shipping costs and a restocking fee may apply.
• The Customer is responsible for shipping charges on returned items. Cyclone strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Incorrectly Supplied Products

If you have accidentally been supplied the wrong product, Cyclone will supply the correct product (where it is available) or issue a credit / refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply:

To supply the correct product, the incorrect product will first need to be returned to us;

• We will need to be notified within 7 days of purchase / delivery.
• The incorrect product supplied must be in resalable / unused condition.

Damaged Products If your product arrives damaged and or has parts missing from a shipment, it is best to refuse delivery to the carrier attempting delivery. If you accept the delivery or short shipment, make sure the issue is noted on the carrier’s delivery record in order for Cyclone to complete any required claim.

Save the goods, take photos of the original box and packing it arrived in, notify Cyclone immediately to arrange for an inspection or case to be opened.

Warranty

• Devices come with a full manufacturer’s warranty.
• For full details on our warranty terms and conditions and your rights, please reference: Cyclone Online Shop - Repair Terms & Conditions

School Compatibility

• When purchasing devices for school and student use. Please confirm with your child’s school that the selected device meets BYOD requirements.

Privacy Policy ·

• Your personal information is handled in accordance with our Cyclone Online Shop - Privacy Policy. We do not share your data with third parties except as required to fulfil your order.

Limitation of Liability

• Cyclone is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the amount paid for the product.

Consumer Guarantees Act 1993

• If you are purchasing goods for personal, domestic, or household use, you may have rights under the Consumer Guarantees Act 1993 that cannot be excluded or limited. These terms do not limit or alter your rights under the Act (except as permitted). · More information is available at: www.consumerprotection.govt.nz
• Where goods or services are supplied for business purposes, the provisions of the Consumer Guarantees Act 1993 shall not apply (Section 42.2).
• Nothing in these terms is intended to contract out of the Consumer Guarantees Act 1993 except to the extent permitted, and these terms shall be modified as necessary to give effect to that intention.

Changes to Terms

• Cyclone may update these Terms and Conditions from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.